How to Make an Appointment
Appointments may be booked in several ways:
Patients can book appointments up to 4 weeks in advance using online services.
Patients can book an appointment by calling reception on 01689 833643.
Patients can visit the surgery and book an appointment with the receptionist.
Home visits are only for patients who are housebound or too ill to attend the surgery. It is better for you to be seen at the surgery where there are better diagnostic tools and better facilities to properly assess you.
If you require a home visit please contact the surgery as soon as possible in the morning and give the receptionist your details.
Cancelling Your Appointment
When you receive an appointment at the practice, please ensure that you arrive on time. If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient.
A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.
If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment.
Alternatively, you can call your practice to cancel your appointment.
Interpreting and Translation Support
The Practice has a professional translating service to offer translation for patients whose first language is not English.
The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.
Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.